Our Policies, Your
Peace of Mind
Here’s everything you need to know about how we handle returns, shipping, privacy, and more — no fine print, no confusion
Here’s everything you need to know about how we handle returns, shipping, privacy, and more — no fine print, no confusion
At PULSAR, your privacy is our priority. We are committed to protecting the information you share with us and ensuring transparency about how we use it. Below, we outline how we collect, use, and protect your personal information.
When you interact with our site, we may collect the following types of information:
Personal Information: Name, email address, phone number, billing/shipping address, and payment details when you make a purchase.
Non-Personal Information: Browser type, device information, and pages visited to improve your shopping experience.
We only use your information to:
Process and fulfill your orders.
Provide customer support and respond to inquiries.
Send updates about your orders or our store (with your permission).
Improve our website and customer experience.
Your data is protected through industry-standard encryption and secure payment gateways. We never store sensitive payment information such as credit card numbers on our servers.
We do not share, sell, or rent your personal information to advertisers or third parties. We only share information with:
Service Providers: Payment processors, shipping carriers, and other trusted partners necessary for order fulfillment.
Legal Compliance: When required by law or to protect our rights.
We use cookies to improve your shopping experience, such as remembering items in your cart and understanding how you use our site. You can disable cookies in your browser settings, but this may limit some functionality.
You have the right to:
Access or Update Your Information: Contact us to correct or view your personal details.
Opt-Out: Unsubscribe from our marketing emails anytime by clicking the link in the email or contacting us.
Delete Your Information: Request the deletion of your personal information, subject to legal obligations.
Our site is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
We may update this policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with the effective date.
At PULSAR, we strive to ensure that every cup you brew meets your expectations. If you’re not completely satisfied with your purchase, we’re here to make things right.
If your coffee order isn’t what you expected, we offer refunds or replacements within 30 days of purchase. Please note that for health and safety reasons, we cannot accept returns of opened coffee bags or products.
Once your request is received, we’ll process your refund as quickly as possible. Refunds will be issued to your original method of payment within 5-7 business days.
If you received the wrong product or your order arrived damaged, please contact us at pulse@drinkpulsar.com, and we’ll gladly send you a replacement.
To start the process, send us an email at pulse@drinkpulsar.com with the following information:
Your name
Order number
A brief description of the issue
Photos (if applicable, e.g., damaged product or incorrect order)
We’ll respond within 48 hours to resolve your issue.
If a return is necessary, you may need to cover the cost of shipping the item back to us. If the issue was due to an error on our end, we’ll cover all shipping costs.
If you have any concerns or questions about your order, feel free to reach out to us at pulse@drinkpulsar.com. We’re here to help make your coffee experience as smooth and satisfying as possible!
